Frequently Asked Questions
Everything you need to know about your Von Dutch order and our iconic collections.
How can I ensure my Von Dutch product is authentic?
All genuine Von Dutch products are sold through our official website and authorized retailers. Look for high-quality embroidery, branded inner lining, and our signature holographic security tags to verify authenticity.
What is your shipping policy for international orders?
We offer worldwide shipping. Delivery times vary by location, typically ranging from 5-10 business days for international orders. Shipping costs and duties are calculated at checkout based on your destination.
How do I care for my Von Dutch trucker hat?
To maintain the shape and quality of your hat, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or submerging the brim in water to preserve the structured foam and mesh.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unworn condition with all tags attached. Please note that certain limited-edition drops may have specific return restrictions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.